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Associate - Kate James
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Profile
Kate started her career in the financial services sector in sales and customer service roles. Recognised as a high sales performer she was asked to join the regional sales team and share her skills and knowledge with others. This led to her first learning and development role in 1990. The passion for developing others and enthusiasm in which she undertook her role were evident in the sales performance results.
For the next few years, Kate was responsible for the delivery of skills development programme across the NatWest Group, earning herself a reputation as a challenging and enthusiastic facilitator. As she moved into Relationship Management roles so she developed her consultancy skills, identifying learning needs and designing programmes.
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Her focus always being on business relevance of the learning, she developed a tool to measure how learning was transferred to the workplace, which was adopted across NatWest.
As the NatWest Group decided to take a new approach to learning, Kate was selected to manage the launch of the first high profile development centre. With a team of 33 facilitators to manage, responsibility for a cost centre, an operational plan to develop, Kate is more than aware of the challenges of running a business unit and the people management responsibilities. This has placed her in an ideal position when facilitating to share her knowledge and expertise with others. She can relate to the practical challenges faced in the 'real world'. Her style is very much about application and making a difference, bringing theory to life.
Change has also been a constant feature of Kate's career, both in terms of working as a consultant on change programmes and managing change within her team. Kate was responsible for development of a culture change programme within the finance department at HSBC and the successful implementation of new appraisal processes at HSBC Asset Finance.
Kate now works as a freelance consultant, her clients include: Royal Bank of Scotland, Government Office for the South West, HSBC and the Rubicon Group.
Her areas of particular interest include performance management, presentation skills, influencing, leadership, coaching and team development. Kate has a Postgraduate Diploma in Human Resource Development and is a Business Practitioner of Neuro Linguistic Programming.
Kate can be reached at Kate James kate@insightlearning.co.uk
Telephone +44 (0) 7946 5830043 |
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